Statutory Right of Revocation
Consumers (any natural person who primarily enters into a transaction for purposes that are neither attributable to their commercial nor their independent vocational activity, § 13 BGB [German Civil Code]) have a statutory right of revocation. You can find more information on this in the Revocation instruction.
Additional Contractual Right of Revocation
In addition to the statutory right of revocation we also grant you a contractual right of revocation for a total of 30 days from the receipt of the merchandise. The above provisions govern the exercise of this right accordingly, unless otherwise stipulated below.
By way of derogation from the statutory right of revocation, the beginning of the period of the contractual right of revocation exclusively depends on the receipt of the product by the recipient. Excluded from the contractual right of return are also foods (such as sports bars) and gift certificates (vouchers which may be purchased from us).
The additional contractually granted right of revocation does not affect your statutory rights and remedies. In particular, your statutory right of revocation and your legal warranty rights are preserved without restriction as far as you are concerned. You can find details on your statutory right of revocation in our revocation instruction.
To be able to guarantee a fast processing of your return, you should follow the individual steps of our returns process. Failure to observe these has, however, no effect on your legal rights, particularly your statutory right of revocation..
The processing time can take up to 2 weeks upon receipt of your package / your bag. We recommend the return shipment from Switzerland as PostPac International Economy. To prevent unnecessary additional costs, we ask you to send your return shipment back to us as a standard package.
You want to return an item but no longer have your return label?
Should you no longer possess your return label and want to return one or several items, please contact our Customer Service. We will send you a PDF file with a return address label via e-mail. Please print out this PDF and follow the steps laid out above. Please note that those return address labels do not allow shipping free of charge. You will have to pay for the return. Please send us your postal receipt along with your bank details once you have received our return confirmation e-mail. We will reimburse you for the shipping fees. Please also note that we will only reimburse you for standard parcel fees. (No express parcels)
Please contact our Support
using our contact form
or by calling our hotline: 0800 / 5490 940*
*Mon-Sat: 7:00am -10:00pm. If you are calling from the UK please call our toll-free number 0808 1017359.