Have you a question about a product, your order, or a general concern?
We have collected altogether in our FAQ the most important questions and answers. In case you cannot find the right answer there for your question, feel free to send us your concerns through our contact form. Our Customer Relationship Team will normally answer your question within 24 hours.
Do you prefer to give us a ring? The hotline service can be contacted here: Great Britain: +4420-34995252*
For all other countries, the following payable number is available: 0180-549 0940**
*You can reach us Monday to Friday from 09:00 to 20:00.
**14 cents per minute (including VAT) from German landlines - 42 cents per minute (including VAT) from mobile phones. Prices may vary when calling from outside Germany.