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Right of return


Please follow the steps given below to warrant a quick handling of your return. The non-observance of the return process has no consecuences for your legal rights, especially your legal right of return.

Do you want to return a t-shirt or a pair of jeans? No problem! Please follow the instructions below:
Notify us of your return by calling our hotline on +49 180 - 549 09 40* - Then we will send you a return form and a shipping label by e-mail.
* Mon-Sat: 7:00am -10:00pm, Sun: 12:00pm - 6:00pm (Toll Number). If you are calling from the UK please call our toll-free number 0808 1017359.
Print out the return form and the shipping label. Place your return in the original parcel / bag and enclose your return form Š Please return the item in its original packaging.
Please remove the original shipping label and tape the new shipping label onto the parcel / bag. Take your parcel / bag to the post office and send it as a standard parcel - Please keep the receipt they give you safe because it is important. You will receive your refund after the return process is closed.

The handling of your return may take up to 2 weeks upon receipt of your parcel/bag. We usually handle reimbursements within an average period of 7 working days upon receipt of the parcel/bag. We recommend you to send the parcel as a standard parcel delivery. Please note: we cannot reimburse costs resulting from additional services (e.g. express delivery) that imply an unnecessary increase of the return costs. We explicitly reserve the right to proof and when indicated to shorten the rates of reimbursement of the return shipping costs.
Read more about the right of return
   
         
 

Our newsletter and a 5 Euro voucher2)

 Men    Women
 
2) Valid only for first registration
(25 € Minimum purchase value)
 
 

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1) Only for orders placed on working days. You can find more information about our delivery times here.
2) Valid only for first registration.
3) Obligatory field.
4) 14 cents per minute for calls made for German landline. Prices for calls made from mobile phones may differ.