Return instructions
RIGHT OF RETURN
You can return the received goods without giving reasons within 21 days by returning said goods. These return instructions will be conveyed in text form in a separately sent notice following your order placement.
The period for returning goods begins at the earliest with the receipt of the instruction for the right of withdrawal in text form (e.g. in a letter, fax or e-mail) but not before the receipt of the item (in case of periodical delivery of the same item not before the receipt of the first delivery) and not before complying with our information duty according to sec. 312 c, subs. 2 BGB in conjunction with sec. 1 subs. 1, 2 and 4 BGB-InfoV and also not before complying with our duties according to sec. 312, subs. 1, clause 1 BGB in conjunction with sec. 3 BGB-InfoV of the German Civil Code. You can place your return request in text form only in case of non package transportable items (e.g. bulky goods).
To ensure keeping the term, send the goods or your return request within the term. The return will be made by all means at seller's risk and expense.
Please send the goods or your return request to:
Planet Sports GmbH
Machtlfingerstraße 27
81379 Munich
Germany
Fax: +49 (0) 89 / 321649 - 355
eMail: support@planet-sports.com
RETURN CONSEQUENCES
In case of an effective return, the services received reciprocally are to be guaranteed back and, as the case may be, use drawn by the beneficiary (e.g. functional advantages) is to be released. In case of item deterioration, value compensation might be demanded. This does not apply, if item deterioration only happened during examination -as it usually would happen in the shop. You can avoid value compensation by not using the item as the owner and omitting everything that might affect its value. The duty of restitution shall be fulfilled within 30 days. The period commences for the buyer after returning the item or sending the return request, and it begins for Planet Sports after receiving said item.
EXCLUSION OF RIGHT OF RETURN:
According to sec. 312 d subs. 4 Nr. 2 BGB right of return or cancellation shall not be applied to distance contracts to supply audio- or videotaping or software as far as they have been unsealed.
Plastic sealed or sealed data carrier like CDs, VHS videos or DVDs can only be returned when the seal or plastic seal foil are undamaged.
END OF THE RETURN INSTRUCTIONS
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