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Right of return

Statutory Right of Return
Customers (any natural person who concludes the contract for a purpose that is connected neither to his/her business activity nor to his/her self-employed activity, Sec. 13 German Civil Code - BGB) have a statutory right of return as described in the return instructions. Further Information can be found within our RETURN INSTRUCTIONS.

Exclusion of the Right of Return
The right of return does not apply for distance contracts for the delivery of audio or video recordings or software insofar as the delivered data carriers have been unsealed by the customer.

Additional Contractual Right of Return
Apart from the statutory right of return we grant you an additional contractual right of return of 365 days in total from the receipt of the goods. The provisions stated above apply accordingly for the exercise of this right, unless regulated otherwise in the following.

In deviation from the statutory right of return, the beginning of the time limit of the contractual right of return exclusively depends on the receipt of the goods by the recipient. Excluded from the contractual right of return are foods (e.g. sport bars) and gift vouchers (vouchers which can be bought from us).

Your statutory rights, in particular your statutory right of return and your warranty rights, remain fully unaffected by the above regulations.

Please follow the steps given below to warrant a quick handling of your return. The non-observance of the return process has no consecuences for your legal rights, especially your legal right of return.

Do you want to return a t-shirt or a pair of jeans? No problem! Please follow the instructions below:
Notify us of your return by calling our hotline on +49 180 - 549 09 40* - Then we will send you a return form and a shipping label by e-mail.
* Mon-Sat: 7:00am -10:00pm. If you are calling from the UK please call our toll-free number 0808 1017359.
Print out the return form and the shipping label. Place your return in the original parcel / bag and enclose your return form Š Please return the item in its original packaging.
Please remove the original shipping label and tape the new shipping label onto the parcel / bag. Take your parcel / bag to the post office and send it as a standard parcel - Please keep the receipt they give you safe because it is important. You will receive your refund after the return process is closed.

The handling of your return may take up to 2 weeks upon receipt of your parcel/bag. We usually handle reimbursements within an average period of 7 working days upon receipt of the parcel/bag. In order to avoid unnecessary additional costs, we kindly ask you to return your package as a standard delivery. We explicitly reserve the right to proof and when indicated to shorten the rates of reimbursement of the return shipping costs.

You want to return an item but you can't find your return label?

If you can't find your return label but you would like to return one or more items from your order, please contact our customer support. We will send you a PDF document which you can print out and stick on your parcel. Once you have printed your new return label please follow the steps described above.

Please contact our support team via

email support@planet-sports.com

or phone 08081017359

Request for return (summonable address):

Planet Sports GmbH
Flößergasse 4
D-81369 Munich

Fax: 089 / 321649-150
Email: support@planet-sports.com

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