Many articles are ready for shipment within 24 hours. That means, that we will hand over your ordered items to our carrier within 24 hours (valid only on working days; for orders placed on Sundays and public holidays the delivery time will be extended accordingly).
This applies to payments by cash in advance immediately upon payment receipt. Some items will be ordered directly from our suppliers. You can find out when the item is ready for shipping once you have selected your correct size. The time specified here refers to the delivery to our warehouse. As soon as those items arrive in our warehouse, your parcel will be shipped within the time stated below.
According to our courier service, shipping orders to Germany, as soon as they are handed over to the courier, will be delivered within a period of 1 to 3 working days. Shipping to most European countries, as soon as your parcel is handed over to the courier, will take 5-7 working days, while shipping to Finland and Greece can take up to 10 working days.
Once the parcel has been handed over to our carrier you will find a tracking ID by logging in to "my account" which helps you to locate your order. If your order contains articles with different delivery times, you will receive separate parcels. In this case, you will find a tracking ID for each item within your order overview.
Sometimes and due to great demand and simultaneous ordering, it can occur that an article is not available anymore, although at the time you placed your order it was displayed as available. In that case we will inform you immediately. Our capable staff from our customer service department will be glad to help you choose a suitable alternative.
If you are not interested in such an alternative, we will, if neccessary, immediately refund the already paid purchase price.