Planet Sports Online Shop
deutsch english español français italiano
Search       Advanced search
My account        Warenkorb Cart contents    
» Home » FAQ « back 
Highlights
    Brand new
    Outlet
    Top seller
brands
all brands

 
categories
Fashion women
Footwear women
Fashion men
Footwear men
Accessories
Fashion kids
Footwear kids
Snowboard
Watersport
Order hotline
+49 (0)1805 490940*
Monday - Friday: 09:00 - 19:00 hours
Saturday: 10:00 - 16:00 hours
*14 cents/min. for German landline - Prices for cellular line can differ
This fits always!
Gift coupon
from Planet Sports.
Make a gift now
more Information
we use recyclable & ecological material to pack your orders.

FAQ

» Which is the right size for me?

You will find a measurement guidance + a size conversion chart for all our clothing to avoid bad surprises at the customers service area.
 

» The size selection field doesn't show all sizes. What does that mean?

Momentarily are only deliverable the displayed sizes. The other sizes are unfortunately out of stock.
 

» How can I pay?

Paying with credit card
You can easily make the payment with your credit card: we'll debit the invoice sum from your credit card account within the next seven days after getting your ordering.

Paying by cash in advance
Pay easily by cash in advance. Transfer the sum to the following bank account and give your order number as the reason for payment:

Account holder: Planet Sports GmbH
Bank: Bayern LB
IBAN: DE03 7005 0000 0204 139473
SWIFT/BIC: BYLADEMM

Sales on account or payment made by direct debit are not possible.
 

» What is the whole delivery amount?

No shipping costs on all orders within Germany and Austria of 40 € or more!

No additional postage and packaging costs at Planet Sports for all orders of 40 € or more within Germany and Austria. If the order value is under 40 € we merely charge you 3.90 € for postage and packaging.

Our COD charge amounts to 3.50 € (which we will invoice). Additionally, there is a delivery charge of 2 € that must be paid directly to our delivery partner DHL. Hence, the total COD costs amount to 5.50 €.

Please note that COD as payment method is only accepted for orders within Germany.


Shipping costs for all other countries amount to:

7.90 € for orders from

  Great Britain Irland Hungary
  Spain Liechtenstein Finland
  France Luxemburg Greece
  Italy Netherlands Denmark
  Switzerland Poland Sweden
  Belgium Portugal  
  Czech Republic Slovakia  

14.90 € for orders from

  Cyprus Latvia
  Estonia Malta
  Gibraltar Slovenia
  Norway Lithuania

Please note that the customer is responsible for any customs duties that may arise for shipments outside the EU. The amounts of the customs duties depend on the content of the parcel viz. they depend on the merchandise value and do vary respectively.

A delivery within Germany -usually via DHL- takes 1 to 3 working days. International shipping might take 3 to 7 working days (weekends and holidays excluded).
 

» When would I get the order and how would it be delivered?

We deliver to the whole European continent via DHL, except for large articles like snowboards, which are delivered by UPS. The delivery time is noted with each article. That means the time the article is ready for shipment. Delivery time with our logistic partner DHL takes another 3-5 days.
We send our items solely within the European continent.

If we were not able to accomplish an order immediately, because of the item being sold out, the delivery time will be extended accordingly. We will immediately inform you in those cases. In the exceptional case of the item being definitively out of stock, we will certainly inform you as soon as possible. Our call centre colleagues will gladly and capably help you choosing the right alternative.
 

» How can I encash a gift coupon?

If you got a gift coupon, you can encash it at the end of your ordering by giving the code of the coupon. You can encash only one coupon per ordering.
 

» I have forgotten my e-mail address or my password. What can I do?

If you forgot your password, you can have it sent to the E-Mail address given at your registration.
If you forgot your E-Mail address, you will unfortunately have to register again, as we do not have any access to your data.
 

» What happens if I'm not home when the delivery arrives?

If your are not home -don't panic! The nice DHL messenger will leave you a pickup-card in your postbox with which you can collect your item at the responsible post office. Please note that only the inscribed addressee is authorised to collect it, so don't forget your ID-Card!
 

» My order has not yet arrived. What can I do?

You can take a look at the status of your order, as well as the tracking number, any time in "my account".
If we were not able to accomplish an order immediately, because of the item being sold out, the delivery time will be extended accordingly. We will immediately inform you in those cases. In the exceptional case of the item being definitively out of stock, we will certainly inform you as soon as possible. Our call centre colleagues will gladly and capably help you choosing the right alternative.
 

» I want to change or return an item. What and how can I change?

You will have to bear the costs for returns from abroad, provided that the item corresponds with the description of the ordered item. Please bear in mind to prepay sufficiently any return from abroad. In case of insufficient postage we reserve us the right to substract the originated costs from the sum to refund.
Customers from abroad do of course have the right to withdraw from the purchase of an item within 21 days too. We grant you full satisfaction or your money back. Duration up to 14 days beginning with the day we received the good.
 

» How will my money be refunded after returning the item?

A basic requirement to get your money refunded is to fulfil properly the return card with your bank data. We need the IBAN & SWIFT/BIC numbers for refunds abroad.
Duration: up to approx. 14 days.
 

» Why is the item I ordered sold out?

In exceptional cases there are items with a large demand which are not available at the time you order them.
Our call centre colleagues will gladly and capably help you choosing the right alternative.
 

» I paid by cash in advance but one or all the ordered items are not available. What happens with my money?

In that case you'll get of course your money back as fast as can be and as soon as we have your bank data. Therefore we need your IBAN and SWIFT/BIC codes. If we didn't get your bank data in the ordering, we will contact you as soon as possible.
 

» You didn't get any e-mail confirmation, any item and any e-mail at all? You have general questions about your order?

In that case contact us via E-Mail: support@planet-sports.de or call our staff. We will help you as fast as can be.
 

Our newsletter plus 5 euro bonus

 Man    Girl
 
 

Customer service

My account
Size chart
Shipping policy
Returns policy
FAQ
Delivery time
How can I pay?
Contact us
» more
 

Planet Sports Inside

Shops
Staff
Jobs
Special sales
Team
Sweepstakes
Events
» more
Planet Sports: FAQ
You are here: FAQ
 
© 2008 PLANET SPORTS    » Imprint    » Terms & conditions    » Data protection    » Contact us    » Affiliates    » FAQ