You can easily check our size chart to see which size would be best for you.

 

Momentarily we have only the sizes visible on our website.

 

Paying with credit card
You can easily pay with the following credit cards: Visa, American Express and MasterCard.
The amount of the order will be charged onto the credit card right after placing the order. The data transfer is encrypted by making use of a secure SSL-transmission.

      

Payment in advance through bank transfer
You can also pay through bank transfer. Orders are processed upon payment reception. The quoted delivery times are effective after receiving the payment.

Bank transfers from outside Germany may cause additional costs which should be paid by the customer, including transaction fees.

Please transfer the sum of your order to the following bank account and give your order number as the reason for the payment (it will be sent to you by e-mail immediately after placing the order). Please make sure you write the right number and avoid blanks:

Account holder: Planet Sports GmbH
Bank: VOLKSBANK HERRSCHING-LANDSBERG-STARNBERG
IBAN: DE31700932000500068055
BIC: GENODEF1STH

Pay on delivery or by direct debit is not possible.

Payment through PayPal
Another payment method available is PayPal, which allows you safe, simple and fast payments.

Safe: Your bank or credit card details are stored only on PayPal. Therefore they won't be sent through the Internet every time you make a purchase.
Simple: With a couple of clicks your payment will be made, avoiding entering your data every time you place an order.
Fast: Payments through PayPal are really fast. This way we can process your order directly and you can get it in a shorter amount of time.

This is how it works:
- Simply open a PayPal account under www.paypal.com
- Link your bank account or credit card data to your PayPal account.
- Afterwards you will be able to pay comfortably using your PayPal account.

 

All parcels are dispatched by DHL. Snowboards and surfboards are sent abroad via UPS and within Germany with DHL.

Depending on the country of destination, shipping costs are as follows:

Free Shipping for Orders of 40€ or More.
2,90€ for orders up to 40€

Germany

Austria

Free Shipping for Orders of 50€ or More.
3,90€ for orders up to 50€

France

3.90 € for orders from

	Spain	Belgium	Italy
	Netherlands

5.90 € for orders from

Great Britain

7.90 € for orders from

	Finland
	Luxemburg

9.90 € for orders from

	Denmark	Polen	Slovenia
	Greece	Portugal	Czech Republic
	Irland	Switzerland	Hungary
	Liechtenstein	Sweden
	Norway	Slovakia

19.90 € for orders from

	Gibraltar	Latvia	Malta
	Estonia	Lithuania	Cyprus

Shipments outside Germany are subject to the import tax and customs duty regulations of the destination country. Import tariffs and custom duties are raised by the corresponding customs office, and shall be borne by the consignee. Those duties are raised upon the import regulations of the country of destination. For more information, please, contact the relevant customs office.

Delivery times within Germany are 1-3 working days, and 3-7 working days to most European countries. Please note that shipping to Greece and Finland can take up to 10 working days.

 

That information means that the item can be sent within 24 hours (only valid on working days) after receiving your order, and so then will be handed to our courier service. For payments made by bank transfer, the rule applies after payment reception.

Delivery times within Germany are 1-3 working days, and 3-7 working days to most European countries. Please note that shipping to Greece and Finland can take up to 10 working days.

 

All parcels are sent via DHL, except for snowboards and surfboards which are sent via UPS (excluding Germany and Austria, where boards are sent via DHL). Shipping times are shown on the Website, when choosing an article. This timing just informs about the shipping times.

Delivery times within Germany are 1-3 working days, and 3-7 working days to most European countries. Please note that shipping to Greece and Finland can take up to 10 working days.

If we are not able to accomplish an order immediately because of an item being sold out, the delivery time will be extended accordingly. In this case you will be immediately informed. In the exceptional case of one item being out of stock, we will certainly inform you as soon as possible. Our customer service representatives will be happy to help you choosing the right alternative.

 

You can redeem your voucher at the field given on the payment page. Please note that just one voucher per order can be used.

 

If you forgot your password, you can have it sent to the e-mail address given when registering.
If you forgot your e-mail address, you will unfortunately have to register again, as we do not have any access to your data.

 

If when the delivery arrives you aren't at home, don't panic! The postman will leave you a card in your letter box so you can collect your parcel at the post office. Please note that only registered clients are authorized to pick up the parcel, so don't forget your ID-Card!

 

You can check the status of your order as well as the tracking ID at anytime under "My Account".
If we are not able to accomplish an order immediately because of an item being sold out, the delivery time will be extended accordingly. In this case you will be immediately informed. In the exceptional case of one item being out of stock, we will certainly inform you as soon as possible. Our customer service representatives will be happy to help you choosing the right alternative.

 

The item you ordered doens't suit you or doesn't fulfill your expectations? No problem! You can return the items within a period of 365 days and we will reimburse you the money. For more information read here.

 

To warrant a quick reimbursement, please fill in the return form entirely.
The handling of your return may take up to 2 weeks upon receipt of your parcel/bag.
We usually handle reimbursements within an average period of 7 working days upon receipt of the parcel/bag. More information...

 

In the exceptional case of one item being out of stock because of high demand, we will certainly inform you as soon as possible. Our customer service representatives will be happy to help you choosing the right alternative.

 

When you want to test an item in a different size or colour, please redo your order in our online shop. You can immediatly see if the item is still available. Please do not send your request of replacement in your packet of return. Your desired product could be out of stock when the packet arrives.

 

In that case of course you will get a refund. In order to do that, we will need your bank data (Account holder's name, IBAN and BIC codes).

 

If so, please contact our Customer Support Team under support@planet-sports.com or by calling to our free hotline numbers:: For all other countries, the following payable number is available: 0180-549 0940 ⁴⁾

Mo-Sa: 07:00 a.m. - 22:00 p.m. / Su: 12:00 p.m. - 18:00 p.m.

We will assist you as soon as possible.

14 cents per minute from German landline - From mobile phones 42 cents per minute. Prices may vary when calling from outside Germany.

 

A customer account is not only necessary to place an order, but it also offers considerable advantages. On your account you will be able to check your current orders, manage your delivery address, check your payment method, use your wish list as well as change your personal data and account configuration.